Job Description

*Customer Service Administrator
*Community Engagement opportunity combining admin, events, customer services and working with the local community
*£25,000 + exc bens and working conditions
*Property Investment and Development company
*Wembley Park
*Start ASAP!

This Customer Service Administrator opportunity is a real mix of community work; building relationships with activity leaders, businesses and the general public; meeting and greeting customers; researching projects; updating the programme of events and back up administration. It is perfect for someone dynamic, creative and with lots of ideas who would like the chance to make a difference.

This Customer Service Administrator role would suit a brilliant communicator who can engage with people from diverse backgrounds and who is passionate about the local community, has lots of initiative and loves getting involved!

Hours: Monday to Friday, 9am - 5.30pm (some evenings or weekends with time off in lieu).

This Wembley Park based company can offer you:

*Salary to £25,000 
*27 days holiday + opportunity to purchase additional annual leave 
*Discretionary bonus 
*Private medical insurance, life assurance, PHI, pension, IF STL, childcare vouchers, cycle to work scheme
*Excellent working conditions
*Immediate start!

To be successful in this Wembley Park based Customer Service Administrator role, you will have:

*Previous administration / customer services / reception experience within a customer focused environment
*Experience working in a community centre preferred but not essential
*Excellent communication, both spoken and written
*High level of customer focus
*Helpful, proactive and dynamic approach
*Strong IT literacy and MS Office skills
*Ideally InDesign 
*Basic knowledge of social media
*Exceptional organisational and co-ordinating talents
*High attention to detail
*Additional languages would be used!

Key accountabilities within this Customer Service Administrator role include:

*Meeting and greeting customers
*Building relationships with activity leaders, general public and local businesses
*Taking bookings
*Setting up suppliers and customers
*Organising finances and payments
*Ensuring the space is presentable and ready for bookings
*Setting up activities
*Organising cleaning, security and stock checks
*Keeping a track of Health and Safety compliance, licensing etc
*Providing admin support relating to the activities
*Liaising with schools, retailers etc
*Sending out surveys
*Collecting and collating data into Mailchimp and Access database
*Updating the monthly programme of events
*Researching projects
*Organising visits
*Plus more

Required Knowledge, Skills, and Abilities