Job Description

Your new role
End to end customer service activities and processes for the EMEA region, including but not limited to

• Customer order, invoicing & service management
• 3PL liaison and relationship building
• Customer invoicing and related query resolution
• Service and installation support
• Master data management and data quality control

Main Responsibilities Process

• Customer order & service management
  
  • First point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders
  • Resolution of customer questions and issues
• Installation process support
  
  • Coordinate the delivery and assist where necessary with the process of installation, and training for new instruments between sales, logistics, finance, technical & clinical service

People

• Develop and maintain key relationships between customers and internal stakeholders (Sales, Marketing, Finance, Service and Clinical)
• Influence and collaborate with internal stakeholders to ensure customer satisfaction is exceeded.
• Support data integration processes between commercial, finance, information technology, service and technical teams into a consolidated customer master and data warehouse.

Systems

• SAP OTC process-EMEA
• Master data management and quality control in the ERP environment and related databases to ensure data integrity

What you'll need to succeed

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative

• Ability to influence without formal authority.

• Stress tolerance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Required Knowledge, Skills, and Abilities