Customer Service
Full Time
Job Description
Your main responsibilities will include:
- Developing meaningful relationships, focusing on service quality rather than sales to provide expert banking advice and solutions that are right for our customers– every time
- Using your initiative to engage customers in other areas of the store to consider how we can help them achieve their ambitions
- Constantly identifying ways to make banking simpler, and speaking your mind to make them happen
- Building your expertise, as well as a diverse network of colleagues to support your growth
Qualifications
Your skills and experience should include:
- A proven record of excellence in a customer facing role – whether that’s from a banking role or within another service-focused industry
- The confidence and empathy to understand the unique needs of a wide range of customers, and the integrity to always put their needs first
- The ability to coach your colleagues as you learn, sharing your expertise and helping them to reach their full potential
- The influencing and communication skills to present complex ideas simply and effectively, to audiences with little financial knowledge
Required Knowledge, Skills, and Abilities
Reference no: 891