Job Description

Service 

Have a smile in your voice as well as on your face. Always say hello and goodbye and talk to customers, showing an interest in their needs 
Treat every customer as an individual. You may be the first person they’ve spoken to in the store 
If a customer asks where to find a product, don’t just point or give directions, take them to it – and have a chat along the way 
If a customer has a complaint, try and resolve the problem yourself or quickly decide if it’s an issue for a manager. Be sympathetic and don’t get flustered 
WOW customers with your friendliness 
Sales 

Try to recommend additional products to meet customers’ needs 
Help to maximise sales (and customer satisfaction) by keeping shelves replenished and products always available 
Be aware of promotions going on in the store and make sure customers are aware too 
Being the best you can be, every day 

There’s no such thing as great service without high personal standards - they go hand in hand. So every day you’ll be expected to look the part through a smart appearance, and play the part in a friendly and professional way. There’s always a lot to learn about your job – from food safety and hygiene to company rules and standards – but with our great training and support, we’ll help you keep getting better and better. 

We’re one big team, so we’re looking for helpful, outgoing people who can get along with and support others

Required Knowledge, Skills, and Abilities