Job Description

About the role

Working within the established Business Operations Administration Department of our client, you will be based within a talent focused team responsible for the servicing of in-life loans via our systems. Our team scores green in 99% of its SLA’s, a feat achieved through maintaining a professional and supportive environment which offers everyone a chance for recognition and success.

We have 5 main teams within the department and you will be assigned to work in the function which is best suited to your skill set.

Our Business Operations Administrators deal with a variety of tasks ranging from the processing of commercial and contract documentation to set up or amend loans, handling customer queries via call or i-mail, creating exception reports and managing bespoke broker processes.

We will provide you with comprehensive training which includes working with our award winning online processing system, maintaining regulatory standards at all times. Additionally the Business Operations team is seen as a potential pool of talent for many other areas of the business meaning its offers an excellent platform to progress your career within the banking world.

About you

You will need to have had exposure to either administration or customer services in one capacity or another. Whether it’s in an office based administration function, or if you’ve honed your skills giving a first class customer service in a retail environment, we are looking for individuals who can demonstrate an engaging and supportive way of working within a team.

To be successful in this role you will have excellent Word and Excel skills with the ability to correctly format both letters and spreadsheets. It is critical that you have exceptional accuracy and attention to detail, along with a natural aptitude for problem solving. The highest achievers in this department are those that manage to bring with them a fresh set of ideas that they use to help us continually evolve our processes.

Rewards and benefits

Our client recognize the value of a work life balance, and have put together a benefits package that reflects this.

• Discretionary Annual Bonus

• Pension - Group Stakeholder Pension Plan provided by Friends Life; 5.3% employee and 10% employer contribution

• Life assurance - 4 times annual salary

• Private Medical Insurance

• Annual Leave - minimum of 25 days as standard with the opportunity to buy up to 5 days’ additional annual leave every March

• Christmas Shopping Day - one additional day’s annual leave to be taken between mid-November and the end of December

• Employee Assistance Programme

• Discounted Gym Membership - via Gymflex

• Emergency Care - Access to childcare or eldercare in cases where current arrangements fail

• Eye care assistance

• Share save scheme

• Long service awards - 5 additional days’ holiday in anniversary year only at 10, 15, 20, 25 and 30 years

• Maternity / Shared Parental / Adoption Leave - 18 weeks’ enhanced company pay

• Plus further benefits, information available upon request

Required Knowledge, Skills, and Abilities