Customer Service
Full Time
Job Description
Core Responsibilities*Respond to contacts across the brands social media channels daily and ensure complaints are resolved- turning negative customer experiences into positive ones.
*Interact with and reward those offering praise and proactively use social media to gain new customers/ returning ones.
*Work closely with the Social Media Manager, PR Manager, the rest of the Customer Service team and Marketing Managers to ensure potential issues and themes are fed back to the business and dealt with appropriately, quickly and consistently across all channels.
*Ensure the brand is an industry leader in their responsiveness of customer interactions, reaching and beating set service levels.
*Assist the Social Customer Service Lead in reporting on social channels weekly, monthly and by campaign and launch.
Skills
*Excellent written communication skills.
*Extensive multi-channel customer service experience
*Passion and knowledge of social media platforms- particularly Facebook, Twitter and Instagram.
*Be confident handling customer service enquiries over the phone.
*Experience in handling crises.
*Self-motivated.
*Excellent time management skills.
Required Knowledge, Skills, and Abilities
Reference no: 778