Job Description

• Providing excellent customer service over the phone and by email.
• Assisting customers with their order queries and product information.
• Liaising with our suppliers for order updates and product details.
• Working with internal departments to ensure customer queries are resolved efficiently.
• Ensuring the customer order process is a seamless and pleasant experience.
• Processing customer returns.
• Updating product descriptions.
• Further ad hoc responsibilities.

• Excellent verbal and written communication skills.
• Excellent organisational and problem solving skills.
• Must be fluent in English.
• Have a polite and confident telephone manner.
• Must be able to write product descriptions clearly and accurately.
• Be able to work to deadlines and have great attention to detail.
• Teamwork skills.

Required Knowledge, Skills, and Abilities