Job Description

This is a great opportunity for an experienced Customer Service Specialist to join a growing and fast moving company. This is an office-based role primarily on the phone, dealing with businesses operating in the transport and logistics industry. The candidate will need to be proactive, enthusiastic and a driven person. We are looking for someone with Customer Service and/or Account Management experience.

The role will include;

• High volume of Inbound & Outbound calls
• Dealing and resolving disputes between customers
• Training on our website
• Seeking opportunities for customers to increase their own business potential
• Technical issues
• Dealing with customer complaints between customers, sorting resolutions.

Experience and Skills required;

• Excellent written and spoken English
• A good telephone manner
• Word, Excel & Outlook knowledge
• The ability to communicate with people of all levels within a business
• The ability to work in a team
• Persistence, drive and enthusiasm
• Customer Service experience within a B2B environment

Required Knowledge, Skills, and Abilities