Customer Service
Full Time
Job Description
About the role:- Be first point of contact for customers, setting the scene for the customer journey and providing solutions
- Diagnose vehicle damage using technology, tools and questioning techniques
- Make informed decisions about how best to match customer demand with the repair capacity which is available
- Identify issues/failures which are impacting on our customer, suppliers or operating efficiencies
- Order parts for sites as required
- Build strong relationships with key internal and external stakeholders
- Understand the component parts of the claims process, build and apply knowledge in all areas of claims processing, complaints and fraud handling
- Pay attention to all detail to minimise errors, and have the confidence to seek guidance making decisions which are right first time
About you:
To be successful in this role, you need to be a real customer champion, have the ability to communicate in such a way as to deliver the best service to their customers and your colleagues.
Additionally you will be positive and happy to support others as part of a team. You pay attention to detail, are happy to challenge and make informed decisions. You will be a flexible team player who is resilient and always looking for better ways to do things.
Required Knowledge, Skills, and Abilities
Reference no: 758