Job Description

A customer centric and progressive organisation in Central London is looking for a Customer Service Advisor to join their team.

£22,000 - £24,000

Contract until end of Dec 2017

You will have a positive attitude, exceptional customer service skills and a genuine want to work within a warm and supportive team environment.

Promoting engagement with employers and apprentices and working closely with the Employer Development Managers to enhance activity with stakeholders

Working closely with participating providers on the live transfer process to promote enrolment and student membership

Working closely with participating providers on the live transfer process to promote enrolment and student membership

Offering customer support to employers and schools to raise awareness and interest

Making warm outbound customer service calls to a range of stakeholders to support and increase membership.

Working as part of a team delivering a first class, professional customer service, using a range of communication methods.

Promote live transfer of prospective students to participating training providers via phone and live chat

Receive inbound enquiries from prospective full members, students, employers, schools and to be able to demonstrate thorough product knowledge and follow set procedures.

Support attendance at recruitment events for training providers, employers, schools and career advisors.

Accurately record and update information using the CRM database for all activities

Required Knowledge, Skills, and Abilities