Customer Service
Full Time
Job Description
Responsibilities*Being the first point of contact for the clients on the Help Desk department.
*Providing excellent customer service (including inbound telephone and email).
*Helping customers with order/delivery inquiries, and taking ownership of seeing these through to resolution
*Ensuring a totally seamless customer experience and providing product advice
*Dealing with complaints and escalations
Requirements
*Native standard in English.
*Fluent English and French (written and spoken)
*Previous Customer Service / Hospitality experience (Essential)
*Excellent listening skills, to fully understand and document the issues as they are reported.
*Outstanding telephone manners. Communication skills are essential in the role.
*Customer-service minded.
*Target-driven and willing to progress within Customer service sector.
*immediate availability.
Required Knowledge, Skills, and Abilities
Reference no: 749