Job Description

We have an urgent requirement for an Operations Assistant to assist in the day to day logistics of our client's bespoke removals and delivery business.

Ideally you should be local to South West London with experience in removals and deliveries to professional clients , but ultimately someone intelligent with relevant experience and the ability to react quickly to challenging situations would be considered. It is a varied role which requires an element of multi-tasking. You should have great customer service skills with an excellent phone manner and at the same time happy to give concise instruction to the crews out on the road. Attention to detail and a good command of the English language (written and verbal) are essential as you will be estimating and sending quotes out to clients. You also need to be IT literate, competant on a PC and Mac.

Main Duties will include:
Working closely with the Operations Manager and assisting with the day to day logistics.
Assist with shift planning and rota of Drivers and Porters.
Reply to quote requests over the phone, email & Live chat – this does require an element of sales as you will be pricing jobs and subsequently winning business.
Operations Diary Management – scheduling in jobs and ensuring the timings are correct and most efficient use of crew and vehicles every day.
Account Management on larger key contract clients, dealing with all their requests and complaints.
Fleet Maintenance – Licensing and taxing of the vans, keeping track of services and MOTs.
Ordering supplies for use on removals and maintaining stock levels.
Supplier reviews to ensure optimum pricing on supplies.
Assist with vehicle checks to ensure compliance with health and safety regulations.

Required Knowledge, Skills, and Abilities

It is a varied role which requires an element of multi-tasking. You should have great customer service skills with an excellent phone manner and at the same time happy to give concise instruction to the crews out on the road. Attention to detail and a good command of the English language (written and verbal) are essential as you will be estimating and sending quotes out to clients. You also need to be IT literate, competant on a PC and Mac.