Job Description

Also, we have recently launched our own booking channel pillorooms.com that we want to build up to be a market leader. Since the launch we have been seeing the potential in Pillo Rooms and the successful candidate will work closely with management to make this a huge success.

Duties:

• Take command of the flurry of guest interaction through the inboxes of our hosts, making sure no messages slip through the net. You'll review and respond to the numerous guest enquiries we receive daily, and it'll be your job to ensure our guests are informed and ready for their trip (before, during and after)
• To put your slick social skills to use daily, liaising between multiple teams across the business and, of course, the guests on the other end of the inbox
• To manage our reservations system meticulously
• To brush up on your knowledge of Manchester's hot spots, in order to give guests a local's lowdown
• To expect the unexpected – quieter days will see you getting out and about in Manchester, conducting check-ins, etc. No two days are the same, and we wouldn't trade it for anything
• Our hosts are a mix of personalities. A part of your role will be building great relationships with them and being adaptable and considerate to the variety of our host's needs. Similarly our suppliers are equally as important and we couldn't solve problems without them. A big part of your role will be building positive, collaborative, relationships with them whilst holding them accountable to deliver to the agreed service levels.

Benefits:

• Casual dress
• Company events & social hours
• On-site parking
• Profit sharing/share options

Required Knowledge, Skills, and Abilities

A travel enthusiast, obviously, but you also eat and drink where the locals do. You truly get Airbnb and Serviced Accommodation (for hosts and for guests), and you'll get extra points if you've previously worked in the hospitality industry. The best time-manager ever. We answer all guest enquiries within an hour, and you'll need to maintain (or improve, if you fancy a challenge) this level of service. Someone with an impeccable grasp of the English language, both written and spoken. You really, really love organizing. No, really. Google calendars are your thing and your email inbox is flagged, starred and filed to perfection. Ideally, you've previously worked in a client-facing role and in an organization where coordination among departments was critical to success. There is always opportunity to progress. Are you flexible with work ethic and availability to support the nature of the service industry. Are you empathetic in nature, to understand and calibrate clients needs during the current tough climate. Are you able to work with ambiguity, and react to changing priorities and tasks in a prompt manner.