Job Description

We are looking for a Internet Sales Administrator, this will be to deliver a culture of customer satisfaction through timely and accurate handling of complaints. Whilst working in the fast pace of digital sales you will be required to address customer issues submitted via numerous contact channels and be able to manage customer demands both verbally and written.

• Always maintain a positive and professional attitude to customers
• Acknowledging and responding quickly to customer issues through email and telephone
• Ability to process refunds and faulty products whilst adhering to the Consumer Contract Regulations.
• Confident of making the right decision to resolve customer complaints
• To manage and action administrative duties in line with the business standards on processes
• Able to complete various management reports
• Regularly communicate with stores, DC’s and suppliers regarding required information and changes to procedures
• Work to processes and compliance requirements as set by the business.

Qualifications / Experience

• Complaint handling
• Customer service experience

Required Knowledge, Skills, and Abilities

Basic IT skills. Confident of using order systems and IT packages. Ability to work part of a team or individually. Excellent verbal and written communication skills. Maintain calm under pressure.