Job Description

We have an elected Employee Partnership Council which has a seat and full decision making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Providing an administration service to customers as per SLA
• Maintaining up to data filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputting customer details and accessing customer information
• Collating and analyzing data and producing routine reports, schedules and summaries in order to update customer records, resolving customer queries
• Provision of technical guidance to other team members
• Identifying and implementing process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Provide on-the-job coaching to department colleagues
• Carry out projects and ad-hoc activities as determined by Team Manager

In return we’ll give you:

• 24.5 days holiday + Bank Holidays
• Performance related bonus
• Eye Care Vouchers
• Life Assurance
• MyCSP Discount- 7.5% off major retailers
• Annual Dividend

Required Knowledge, Skills, and Abilities

GCSE (or equivalent) Math and English Grade C. Good written and communication skills. Ability to develop working relationships. Ability to work to work within laid down processes and procedures. Basic financial awareness. Awareness of scheme rules, industry regulations, and current pensions legislation (preferred). Microsoft pc packages. Previous experience in a financial/pensions environment preferred but not essential. Experience of dealing with external clients. Working to SLAs.